Nancy Portela
1/5
Mr. Edilberto Davila opened the door for me, since I was the first person there waiting outside. Without letting me in the office he said the mask was mandatory before entering and that is said it on the wall and the door, he ask me to explain to him what was the help I needed and after I did he said I cannot help you with that, I said but the access help center in Lake Wales help me last year with my application online….long story short this incompetent man brought me a mask and then sat and began asking me questions with such a nasty attitude, I said to Mr. Davila if I didn’t need help I would have not come here, all of the sudden this Lady walks in and says can I help…….Mr. Davila left and the lady name Irma took over and was more rude then Mr. Davila and she end up telling me you can’t fix your application online and we cannot help you…..you are in the wrong place….she got up from the desk and walked away. It’s so sad how from the beginning Mr. Davila was not willing to help and Mrs. Irma either, maybe they are used to select the people they feel like helping. I will take this further because I thought this agency in Haines City worked and helped people like the one in Lake Wales. Never I have had such an awful experience in my life. I know I will not be the first one to feel like this. It’s a shame. Where does it say I was obligated to have a mask? Look at the signs.
